Task Management System
The platform includes a powerful task management module for county administrators, where all citizen requests are organized by type, date, and status. This ensures a structured, efficient workflow that minimizes the risk of losing tasks in scattered emails. It also provides analytics to track volume, performance, and response times — giving counties clear insight into team productivity.

Clean, Intelligent Database
An intelligent algorithm identifies relationships between accounts to automatically flag and eliminate duplicates. This reduces clutter and simplifies audits, while minimizing manual data review and potential human error. IT teams save time and resources, and counties maintain a clean, reliable database.

Dual-System Architecture
The platform is divided into two separate systems — one for citizens and one for county staff — which communicate seamlessly while remaining technically independent. This modular design reduces the risk of cross-system errors, simplifies maintenance, and allows updates to either side without disrupting the other.

Suspect users: Flag suspicious users and follow a guided process to verify their status and integrate them into the tax system if needed.

Tourist equips counties with advanced administrative features that streamline communication, management, and citizen support.

• User Groups & Permission Management: Streamline access control by creating user groups based on departments, roles, or responsibilities. Assign specific permissions to each group to define who can view or edit sensitive data, manage tasks, or access financial records. This prevents the need to configure individual permissions for each user, ensures consistency, and reinforces data security.
• Role-Based Access Control: Maintain a secure environment by defining what different users can see and do within the platform. From tax clerks to finance officers, each user has a tailored experience aligned with their job duties.

The Correspondence Module is a powerful communication tool that enables counties to connect with citizens quickly, effectively, and in a personalized manner — all without requiring technical expertise or development resources.

With a user-friendly, drag-and-drop interface, administrators can build email, SMS, or in-app notification templates using dynamic variables pulled directly from the system’s database (e.g., taxpayer name, amount due, property ID, return status, or payment deadline). This allows each message to feel personalized and relevant, helping counties address common issues proactively and with clarity.

Templates can be saved, reused, and customized based on specific communication goals — whether it’s a gentle payment reminder, a failed transaction notice, or a system update. The platform’s intuitive design ensures that non-technical users can craft professional, customized messages that resonate with their audience.

In addition, the module allows counties to create audience segments based on any desired criteria, such as property type, payment history, account status, or geographic zone. This targeting capability helps ensure the right message reaches the right users, reducing confusion and increasing compliance.

Whether it’s automating bulk communications or sending targeted, data-driven messages, the Correspondence Module empowers counties to build trust, improve service quality, and keep citizens informed — all from one centralized dashboard.

Beyond processing payments, the platform captures valuable behavioral data to support proactive decision-making. Counties can track registration trends, peak request periods, payment cycles, and user engagement — enabling smarter planning, resource allocation, and citizen support.